QRadar Managed SIEM Service MSIEM SIEMaaS MSSP
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Product Code:
msiem-qradar
QRadar Managed SIEM Services (MSIEM) and SIEM as a Service (SIEMaaS) offering provides companies with expert security engineers that have many years experience implementing QRadar, optimizing alert rules, threat detection, vulnerability identification, incident response and remediation 24X7X365 days a year. Our QRadar SIEM experts leverage their experience implementing and managing other customer environments, and add custom parsers that ensures all necessary data gets extracted from raw event logs and parsed correctly, advanced alert rules to reduce false positives, will embed security AI and IOCs from external threat feeds, apply anomalous network and user behavior logic to identify malicious intent, enrich logs with useful customer environment data for analysis, and build automation features needed to efficiently protect any IT infrastructure. Our QRadar SIEM as a Service experts are ideal for implementing new QRadar deployments, as well as for fixing and optimizing existing implementations, no matter where the SIEM is located or the deployment type (QRadar on Cloud, QRadar Appliance or as a Virtual Machine).
Using our QRadar Managed SIEM Services (MSIEM) will significantly reduce risks and costs, while improving your company’s security posture and operational efficiencies. Companies with strict data protection and compliance regulations like GDPR, PCI, GLBA, NYCCR 500, CCPA and SOX will have peace of mind knowing security experts are monitoring and protecting their sensitive data and IT assets. The QRadar Managed SIEM Service can include various security functions, including implementation of custom parsers and alert rules (tuning and optimization for existing deployments), monitoring and analyzing alerts, deep dive threat hunting, vulnerability scanning, recommendations for containment and remediation, performing actual remediation on behalf customer, integrating proactive rules to automate remediation actions of customer owned firewalls, IDS, IPS and other security defenses, and root cause analysis reports with additional security AI and context about security threats and incidents.
The QRadar Managed SIEM as a Service is a great way to get existing implementations fined tuned and healthy, but are also an excellent means to augment deficiencies in expertise and staffing. SIEM implementations fail to deliver expected results for four primary reasons; raw logs are not parsed completely or correctly, rules for alerts are not optimized and updated regularly, limited staffing and lack of expertise. The first two reasons are a direct result of the last two. As a result, QRadar SIEM operators are unable to identify critical incidents efficiently, or at all in many instances. For small and medium sized businesses, Managed Security Service Providers (MSSP) are the best option to minimize risks and reducing costs. Some larger companies are also turning to MSSP for the same reasons, and so they can focus on what they do best.
How is our SIEM as a Service different from other MSSPs? Our security engineers are experts in the field and on many vendor product lines. Our MSSP SOC operators continuously optimize your QRadar SIEM to achieve a zero false negative goal and trigger alerts only for real security threats, improve automation for efficiency and maintain a healthy SIEM to minimize risks. Our QRadar SOC team does not simply forward alerts like other MSSPs. We identify all log sources that should be forwarded and investigate the raw logs to confirm the SIEM is receiving and correlating all the data correctly. All alerts are fully investigated with deep threat hunting, network and user anomalies are analyzed for malicious intent, incident responses are initiated for remediating threats, and containment and protective actions are implemented. Proactive configurations changes are only conducted with customer’s authorization, then security engineers will make necessary on security devices to stop the threat in its tracks and prevent similar breaches from occurring again. All relevant content discovered and created related to threats, including recommended remediation actions are provided to the customer.
Our QRadar SIEM and security engineers will work as an extension to your IT staff or work alongside them to co-managed security and simply provide assistance. All customer data and event logs remain in customer’s environment (on premises, on customer owned cloud or like infrastructure that has already been procured by customer and preferred vendor of choice). All QRadar SIEM patches, upgrades and other maintenance task are managed by our SIEM operators. All SIEM operators, support and customer service staff speak English natively, and are not out sourced. All SIEM as a Service contracts and SOW’s are written based on customer requirements, not a take it or leave it sales template.
Other Managed Security Services (MSSP) sold separately or as add-on services to MSIEM:
Managed firewall (and WAF)
Endpoint protection (EDR)
Cloud application security (CASB)
Email security
Identity and access management (IAM)
Access control (NAC) and privileged access management (PAM)
Vulnerability scanning and management
Data loss prevention (DLP)
DDoS mitigation
DNS security
Security Orchestration, Automation and Response (SOAR)
Network Architecture Planning and Restructuring
Consulting for various Data Protection, Privacy and Regulatory Compliance
All our AlienVault, Splunk, QRadar and Exabeam Managed SIEM services include event log normalization, analyzing and identifying true threats (threat hunting), responding to security incidents, creating reliable alerts, applying company business rules, creating custom dashboards, tuning SIEM (resolving false alerts), delivering actionable security intelligence, providing recommendations and steps for remediation. Weekly and biweekly meetings and reports are provided for service assurance, performance, change management, incident management, configuration management, release management and general system health.